Important information for RMA returns

• Please note on the packaging, clearly visible, the RMA number assigned to you.
• Please use packaging suitable for shipping when returning equipment.  Damage due to inadequate packaging will considerably delay the process and generate additional costs for you.
• Please insure the return delivery of the goods with the chosen carrier or parcel service. Solarfox® accepts no liability for damage occurring during the return transport from you to Solarfox® as part of the RMA process. 
• Return the goods to be returned to Solarfox® within 10 working days.
• To speed up processing, please enclose the RMA accompanying document with a detailed error description. Should the device not have been purchased via Solarfox®, please enclose the relevant proof of purchase.
• We regret that we are unable to process any deliveries without an RMA number and RMA accompanying document.

Note for customers outside the European Union::

The customs documents for returns for repairs and replacement services must contain the information that this is not a supply or export of goods, but a transit of goods. This notice is absolutely necessary in order to avoid import duties. Shipments that are incorrectly declared by the sender will be returned unopened by Solarfox®.

If you have any questions, the Solarfox® support team will be happy to assist you at support@solar-fox.com .