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Return Material Authorization

Warranty

SOLARFOX® EN » Service » RMA

RMA

RMA-Request (Return Material Authorization)

Please use our RMA form for returned goods (warranty processing). To help us process your return properly and efficiently, please use the form below.

Please note that RMA requests will not be accepted without an existing support ticket. Please first discuss your technical issue with our support team via email or our livechat before submitting an RMA request. This will allow your case to be handled quicker.

You can obtain a ticket number via our support form, or by sending an e-mail directly to support@solar-fox.com.

 

CREATE RMA-REQUEST

Check RMA status

After we have received your information and your request has been processed by our support, an RMA number will be sent to you. You can check the current status of the RMA request, by using the button shown below.

CHECK RMA STATUS

Please note that we can only accept and
process returns that include a RMA form.

We are gladly available for any questions.

T: +49 (0) 60 58 91 638 - 10
F: +49 (0) 60 58 91 638 - 29
E:

Mon-Thu: 08:00-12:00 and 13:00-17:00 (CET)
Fri: 08:00–12:00 and 13:00-15:30 (CET)
Sat. and Sun.: closed

Important information for RMA returns

  • Please note on the packaging, clearly visible, the RMA number assigned to you.
  • Please use packaging suitable for shipping when returning equipment.  Damage due to inadequate packaging will considerably delay the process and generate additional costs for you.
  • Please insure the return delivery of the goods with the chosen carrier or parcel service. Solarfox® accepts no liability for damage occurring during the return transport from you to Solarfox® as part of the RMA process. 
  • Return the goods to be returned to Solarfox® within 10 working days.
  • To speed up processing, please enclose the RMA accompanying document with a detailed error description. Should the device not have been purchased via Solarfox®, please enclose the relevant proof of purchase.
  • We regret that we are unable to process any deliveries without an RMA number and RMA accompanying document.

Note for customers outside the European Union::

The customs documents for returns for repairs and replacement services must contain the information that this is not a supply or export of goods, but a transit of goods. This notice is absolutely necessary in order to avoid import duties. Shipments that are incorrectly declared by the sender will be returned unopened by Solarfox®.

If you have any questions, the Solarfox® support team will be happy to assist you at support@solar-fox.com .