Technical support
Live-Support
Our live chat feature provides you a fast availability and avoids a possible wait time in our telephone hotline.
In addition, chatting makes it easy to transfer image files and information that will help you configure your system. Our system also generates a chat protocol for each online chat.
To use the live chat, please click on the yellow button at the bottom right of the screen.
Mon-Thu: 08:00am – 12:00am and 01:00pm - 05:00pm (CET)
Fri: 08:00am - 12:00am and 01:00pm - 03:30pm (CET)
Sat. u. Sun.: closed
Create support ticket
Please fill out the form on the left-hand side to create a ticket.
Alternatively, you can send an email to support@solar-fox.de. Your issue will be assigned to a new ticket ID, automatically.
Server Status
You can view our current server status at solarfox.freshstatus.io. Updates on interface availability are also published here on a regular basis.
Remote support
Please download the following file to grant access for remote support:
Documentation and assistance
Please use the links below for assistance in setting up or configuring Solarfox displays.
